'Driver refused to let me off train in wheelchair'
Published 09/09/2016 | 02:30
A wheelchair user has criticised Iarnród Éireann after she claimed a train driver refused to put down the ramp because they "weren't trained to do so".
Ann Marie Champ was on her daily commute from Dublin to Newbridge when she said she was forced to continue on to Kildare Train Station. When she arrived at Kildare, she had to wait over an hour for a wheelchair taxi to arrive.
She said the experience was "incredibly embarrassing".
Ms Champ made a formal complaint a week ago but has yet to hear back from the company.
Geraldine Campbell, Accessibility Officer for Iarnród Éireann, said the company will be issuing a formal reply in a day or two.