Consumer body got €105,000 in cash refunds
Published 03/08/2011 | 05:00
AIR passengers, many of whom had been disrupted by the Icelandic volcanic ash cloud last year, accounted for nearly half of the complaints to a consumer body, which retrieved more than €100,000 in cash refunds, writes Grainne Cunningham.
Disgruntled customers got €105,848.58 back from traders, following the intervention of the European Consumer Centre Ireland, the agency's annual report revealed yesterday.
While air travel dominated the complaints, the other top grievances were in relation to faulty electrical goods, car rental, entertainment (including satellite television and event tickets) and communication -- which covers mobile phones and internet services.
In all, ECC Ireland dealt with over 3,900 consumers in 2010 -- a slight increase on the previous year -- and had an 80pc success rate in resolving cases.
This compares with a rate of 64pc for the organisation's sister offices in other European countries.