Thursday 8 December 2016

Bin firm puts customers on 'pay-by-weight' unless they opt out

Published 29/06/2016 | 02:30

In a statement, Greyhound said it was now
In a statement, Greyhound said it was now "providing choice" to customers who wished to either stay with their existing price plan or move to a pay-by-weight system Picture: Kyran O'Brien

One of the country's largest waste collectors has automatically transferred customers to a more expensive pay-by-weight system.

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RTÉ's 'Liveline' was told that a caller discovered Greyhound was automatically putting people onto the new system unless customers made contact and stated that they wished to avail of a 12-month price freeze announced by the Government last week amid concern about rising costs.

Pay-by-weight was due to take effect from July 1, but has been deferred for 12 months.

The system is designed to reward households that recycle more waste than they send to landfill.

In a statement, Greyhound said it was now "providing choice" to customers who wished to either stay with their existing price plan or move to a pay-by-weight system. A letter sent to customers said it had "communicated a change" to their accounts, in effect moving them to pay-by-weight.

The letter said the change was "no longer mandatory" and it was offering customers the option of remaining on their current price plan or moving to pay-by-weight. It had made this process "as easy as possible" by giving customers one month, until July 31 next, and allowing them inform the company via email, telephone or by returning forms posted to them.

Pre-paid contracts will run until August 1 and remain in place for 12 months.

Irish Independent

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