An Post fails to deliver on next-day mail promise
Published 09/05/2011 | 05:00
AN POST is failing to deliver three in every 20 letters within a day of being posted -- despite promising to increase efficiency and hit a 94pc next-day delivery target seven years ago.
A tracking survey of postal service and quality has found 85pc of standard letters, large envelopes and packets reached destinations within one day.
But the Commission for Communications Regulation (ComReg) warned that it still fell far short of An Post's own target for 94pc one-day deliveries.
The scorecard showed the service managed a 1pc improvement compared to 2009.
"Despite the An Post performance standard of 94pc being in place since 2004, a significant deficit still prevails between actual performance and An Post's performance standard," ComReg said.
Despite the poor performance, chief executive Donal Connell is paid €500,000 a year, and will retain his generous package this year.
The company's annual report published last week shows that Mr Connell's basic salary of €386,000 is topped up by benefits, including a car allowance worth €21,000, a director's fee of €16,000 and pension contributions worth €77,000.
Mr Connell has waived a performance bonus worth up to 25pc of his basic salary for the past three years. An Post has confirmed in recent weeks that a bonus of €97,000 earned between 2006 and 2009 has not been claimed.
The assessment in delivery rates, which is the eighth independent report on An Post's quality, ruled out delays in the service brought about by two spells of freezing weather at the end of November into December and the fortnight leading up to the new year.
The best-performing postal routes are those outside Dublin where there is an 86pc next-day delivery success rate.
Mail sent from outside the county into the capital had the worst score -- 83pc for next-day delivery.
The study, conducted by Ipsos MRBI, found that 99pc of all mail was delivered within three working days, narrowly failing to hit targets by just half a percent.
The report was based on 28,487 test mail items, posted and delivered to identify on time reliability.
The company has warned it will need to reduce its workforce by 1,600 by 2015 on top of the 730 lay-offs over the past two years.