Air travellers grounded by freeze advised to insist on their rights
Published 23/12/2010 | 05:00
PASSENGERS stranded by the Big Freeze were yesterday told to insist on consumer rights by the aviation watchdog.
The Commission for Aviation Regulation (CAR) also said passengers should contact them if they were not correctly looked after by their airlines.
Passengers' rights include being rebooked onto the next available flight or offered a refund, and provided with meals and accommodation by their airline if necessary, CAR said.
Passengers whose flights are delayed or cancelled have rights under EU Regulation 261/2004 and these apply even when the cause of this is weather-related, they said.
Other entitlements include two telephone calls, fax messages or emails and transport between the airport and place of accommodation as well as information on their legal entitlements.
Where disruptions were widespread, as at present, airlines might not be able to provide assistance directly to passengers, in which case people should make their own arrangements and retain all receipts for reimbursement.
CAR said that there would be no general right to compensation to consumers for the disruption suffered beyond the direct costs incurred.