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Saturday 20 September 2014

A third of children's helpline calls unanswered

Published 17/05/2014 | 02:30

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One third of children's calls to helpline remain unanswered
One third of children's calls to helpline remain unanswered

THE national children's helpline has confirmed that more than 30pc of contacts made to the service last year went unanswered, writes Emma Jane Hade.

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The ISPCC has revealed that there were 664,005 contacts made to the Childline internet and phone helplines in 2013, and that a mere 463,396 of these got a response.

The figures released by the helpline management also revealed a steady increase in contact made to the service in comparison with the previous year. Last year, 9pc of the contacts made to the service on the phone were in relation to mental health issues, in comparison with 8pc in 2012.

In 2013, 20pc of the children who engaged with the service online made contact in relation to mental health issues, a 1pc decrease on the year before.

Margie Roe, the National Childline manager, said that 2013 was a landmark year for the service, as it celebrated its 25th anniversary.

"In 2013, Childline celebrated the fact that it has been listening to children for 25 years, and also answered its five millionth call," she said. "Childline has a crucial role to play in the empowerment and protection of young people in Ireland."

Irish Independent

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