Saturday 22 July 2017

Ticket sellers ruin birthday girl's Rihanna treat

Aideen Raftery and her daughter Jordan at their home in Furbo, Galway, with an email detailing their order process
Aideen Raftery and her daughter Jordan at their home in Furbo, Galway, with an email detailing their order process
Rihanna: due to play dates in Dublin's O2 venue

Aideen Sheehan Consumer Correspondent

A SCHOOLGIRL'S birthday treat of seeing pop star Rihanna live in concert has been ruined after a ticket-selling company suddenly announced they couldn't supply tickets.

The National Consumer Agency said yesterday it has received a number of complaints about the website needaticket.ie. However, there is no legislation to prevent the reselling of tickets.

Galway woman Aideen Raftery told the Irish Independent she is furious that 10 months after paying €330 for four tickets to the concert in the O2, needaticket.ie contacted her a few days ago to say it could not supply them.

Ms Raftery said her daughter Jordan is extremely upset about missing out on the concert, which was a long-awaited 12th birthday present.

"She is so upset, she had been looking forward to it all year, so it's devastating to have it taken away at this late stage," she said.

When purchasing the tickets in January they had been told they would be posted out up to seven days in advance, but there was no suggestion they might not be available.

Company director Gearoid McDonagh told the family that a ticket supplier had let them down.

Ms Raftery said she had used the site because it looked legitimate and used Paypal for secure payments.

"They have had our money since January and then they turn around and tell us that there's no tickets, when it's too late for us to find any others," she said.

While needaticket.ie refunded her money yesterday and had also sent her vouchers for €160 for future use on the website, Ms Raftery said there was "no way" she would use this credit and risk another disappointment.

The National Consumer Agency said it had received a small number of complaints in relation to this company, but none of them related to the current issues.

"Any consumers who feel misled about the availability of tickets should contact the NCA's helpline on 1890 432432," said a statement.

Needaticket.ie did not reply to requests for a comment.

The website is owned by Needaticket Events Ltd which has been in business since 2006 with an address in Ballyroan, Co Laois, and its directors are Michael Scully and Gearoid McDonagh.

Its 2010 accounts show it had turnover of €1.391m last year, and sales of €1.139m, but is carrying accumulated losses of €73,291, with €177,920 of debt falling due within the next year.

A number of callers told RTE's 'Liveline' they had experienced similar problems.

One caller said she and four friends had purchased five tickets to the concert last February for €410, but were told on Saturday they were no longer available.

Ticketmaster said it is the seller for Rihanna tickets, which are now sold out, and only tickets purchased from authorised outlets would guarantee entry.

It said it did not sell tickets in bulk to reselling companies and had security mechanisms to prevent this.

Irish Independent

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