Adele fans up in arms over two hour wait for presale tickets (now sold out) to 3Arena Dublin gigs
Published 02/12/2015 | 10:54
Presale tickets for Adele's 3Arena Dublin shows went on sale on the star's official website at 9am and many fans were still queuing over two hours later.
A limited, undisclosed number of tickets went on sale at 9am on Adele.com for Adele's European dates, including Dublin, with many fans reporting at 10.30am that tickets had just then become 'limited'.
Several fans took to Twitter with the hashtag #adeletickets to criticise the fact that the website did not tell them where they were in the queue.
By 11.15am, after a wait of over two hours, several reported that only VIP packages were available at a cost of €250 and shortly afterwards the dates had completely sold out.
Many fans were left disappointed after their long wait with only one reporting at that time that they had successfully secured tickets to a Dublin show.
The site experienced similar problems on Monday during the UK ticket sale as the site struggled to cope with the high volume of traffic.
After 1.5hrs queueing Dublin tickets are now "limited".. #adeletickets— Kim (@kimdhogan) December 2, 2015
Some fans buying tickets told the BBC they were shown the address and credit card details of other customers.
However, ticketing company Songkick said that the glitch was due to the "extreme load" on the website and although some customers could see others' account details, they told the BBC, "At no time was anyone able to access another person's password, nor their payment or credit card details (which are not retained by Songkick)".
If these online ticket queues actually told you where you were in the queue, it'd be less soul-destroying... #adeletickets— Kris Boswell (@KrisBoswellRS) December 2, 2015
Tickets for the UK dates are currently being resold for up to £2,100 on other websites.
Adele will play the 3Arena Dublin on March 4 and 5 2016.
"tickets are currently limited" are you kidding #adeletickets— angie (@mightierthanus) December 2, 2015
I genuinely can't remember what my life was like before I joined the 'queue' for #adeletickets— Enda Bolger (@endabolger) December 2, 2015
almost 50 mins now queuing for #adeletickets - no wonder they all broke up with her!!!— Der (@derhoward) December 2, 2015
Over 2 hours in the Q, I've had tea, toast, shower & I have to go out. If any1 gets tickets & needs a buddy..I'm available :) #adeletickets— Claire Marie (@ChsPlntDiaries) December 2, 2015
Feel sorry for people that queued for hrs for those #adeletickets..at least I found out at 9:06 that all seated Dublin tickets had been sold— Camilla Cruise (@camcruise) December 2, 2015