Sunday 4 December 2016

Adele fans up in arms over two hour wait for presale tickets (now sold out) to 3Arena Dublin gigs

Published 02/12/2015 | 10:54

Superstar Adele
Superstar Adele

Presale tickets for Adele's 3Arena Dublin shows went on sale on the star's official website at 9am and many fans were still queuing over two hours later.

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A limited, undisclosed number of tickets went on sale at 9am on Adele.com for Adele's European dates, including Dublin, with many fans reporting at 10.30am that tickets had just then become 'limited'.

Several fans took to Twitter with the hashtag #adeletickets to criticise the fact that the website did not tell them where they were in the queue.

By 11.15am, after a wait of over two hours, several reported that only VIP packages were available at a cost of €250 and shortly afterwards the dates had completely sold out.

Many fans were left disappointed after their long wait with only one reporting at that time that they had successfully secured tickets to a Dublin show.

The site experienced similar problems on Monday during the UK ticket sale as the site struggled to cope with the high volume of traffic.

Some fans buying tickets told the BBC they were shown the address and credit card details of other customers.

However, ticketing company Songkick said that the glitch was due to the "extreme load" on the website and although some customers could see others' account details, they told the BBC, "At no time was anyone able to access another person's password, nor their payment or credit card details (which are not retained by Songkick)".

Tickets for the UK dates are currently being resold for up to £2,100 on other websites.

Adele will play the 3Arena Dublin on March 4 and 5 2016.

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