Music

Saturday 26 July 2014

Five things you need to know about your Garth Brooks tickets refund

Ticketmaster refunds kicked off at 9am this morning

Louise Kelly

Published 17/07/2014|11:57

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Garth Brooks in Croke Park
Garth Brooks in Croke Park

Following a small delay due to 11th hour negotiations attempting to salvage the Garth Brooks fiasco, Ticketmaster refunds for the now useless tickets began this morning at 9am.

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As literally hundreds of thousands of fans - disappointed or jaded - are expecting a refund for their now useless tickets, we've outlined the main things you need to know.

1. Anyone who bought tickets over the phone, online or on their mobile don’t need to do a thing.

The full amount of the ticket price – including service charge – will be refunded on to the debit or credit card used to purchase the tickets originally. However, don’t expect to head to the pub this weekend on your new-found wealth. It will take between 7-10 working days for the funds to hit your bank account.

2. Those who queued the old-fashioned way – even those who camped out - and bought tickets at a Ticketmaster outlet have a bit more work to do. 

Go searching for those tickets now because the original tickets along with a completed refund form (available for download here) needs to be returned whether you return to the Ticketmaster outlet or not (postal address below).  Hold on to the left hand side of the form (with show date and details) as proof of postage for your own records. Again, don’t expect payment to land before payday – you guys will have to wait up to 21 days before the funds will be transferred into your bank account.

3. You don’t need to go back to the same Ticketmaster store you bought the tickets from.

Any ticket centre will accept your form and tickets – or of course you can use the postal method which means returning completed form and tickets to PO Box 4695, Dublin 2. Heads up - the following outlets are no longer ticket centres: News & Deli Dundalk /Fassaugh Stores Cabra /Whites Wexford /the Irish Shop Ennis, Cusack Park, Ennis

4. If your bank account or bank card has changed since you first bought tickets...

Those who paid with Laser Card (now decommissioned) by phone, online or mobile will be contacted by Ticketmaster for updated payment details and will then be refunded within 10 working days. If you got a new bank card since paying for the tickets but haven’t changed you bank or account, the money will still find their way back to your account with no action needed on your side. However, if you have closed your related bank account down for any reason, you will need to contact the Ticketmaster customer services team for refund assistance. Have your security details to hand for a more productive telephone call.  

5. If your tickets were bought using a gift card, get ready for Christmas all over again.

Any customers who bought (or part-bought) tickets using a gift card will be issued with a new one to the same value. This will be sent to the billing address input when buying the tickets initially.

And no matter what your method of refund is, remember that the employee at the ticket outlet or over the phone didn't cancel the gigs - so play nice!

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