Music

Tuesday 29 July 2014

Cancelled concerts: know your ticket refund rights

Published 03/07/2014|16:47

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SEATTLE, WA - JUNE 18:  Macklemore of Macklemore and Ryan Lewis performs on stage as T-Mobile Un-leashes Music Freedom at Paramount Theatre on June 18, 2014 in Seattle, Washington.  (Photo by Mat Hayward/Getty Images for T-Mobile)
SEATTLE, WA - JUNE 18: Macklemore of Macklemore and Ryan Lewis performs on stage as T-Mobile Un-leashes Music Freedom at Paramount Theatre on June 18, 2014 in Seattle, Washington. (Photo by Mat Hayward/Getty Images for T-Mobile)

Garth Brooks ticket holders should familiarise themselves with Consumer Help’s guidelines.

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It can be really disappointing if an event that you booked a ticket for is cancelled, but it is important to know that you do have rights.

When an event is cancelled, you are entitled to a refund of the ticket price.

The information you received at the time of purchase of the ticket should include details on how to get a refund.

If you don’t have this information then contact the seller or agent, or check their website.

If you booked transport or accommodation separately you should contact the accommodation or transport provider as early as possible to find out what their terms on cancellations and refunds are so you can consider your options.

For those who bought from a friend or another source, you do not have the same rights.

If an event is cancelled ticket values are often refunded to the original purchaser and through the method of payment that was used.

This means that if your ticket was originally paid for by a credit card then the refund will be processed through that card.

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