Starbucks customer vows never to return again after 'barista wrote "virgin" on her coffee cup'
Published 10/06/2016 | 16:36
A young woman was left mortified after a Starbucks barista wrote ‘virgin’ on her coffee cup instead of her name.
Rosie Anderson (22) was outraged and hurt when she noticed the scribble on her coffee cup.
“I was so angry, they may as well have written 'troll' on my cup - that's how it made me feel,” she told the Daily Mail.
“I can laugh about it now, but what if the staff are doing that to every girl who goes in on their own? It could really upset them, especially if they're really insecure.”
Rosie who is a dental nurse from Kent visited the Starbucks shop in London on May 18, Daily Mail reports.
After ordering her drink, she was asked her name by a male barista so her drink could be identified.
“I said Rosie and I thought I spelled it out to them. There's no way they could mistake Rosie with virgin,” she said.
She said she was “so angry” when she noticed on the bus to Manchester what had been written on the cup, and she took a photo.
Her parents told her she should take it as a compliment because she looked “classy”.
“They thought it meant that the two male staff members behind the counter thought I was classy – but I thought they meant ugly,” she said.
She emailed a photo of the cup to Starbucks’ complaints department and hoped for an apology. She received an automated response and after complaining again, she received a letter in the post with two drinks vouchers.
Rosie said she’ll never return to Starbucks again because she doesn’t feel like she’s had an apology.
A Starbucks spokesman said: “We are disappointed to learn of this incident and would like to sincerely apologise to our customer for her experience.
“We strive to provide an inclusive and positive experience for all and this is not representative of the service we know our customers expect."