Friday 20 January 2017

RBS fined €3.4m over complaints handling

Published 11/01/2011 | 10:37

Royal Bank of Scotland has been fined £2.8m (€3.4m) for "multiple failings" in the way it handled customers' complaints, a UK watchdog said today.

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The Financial Services Authority said the part-nationalised bank responded inadequately to more than half of all the complaints it reviewed.

It said there was a "high risk" that customers of both RBS and its NatWest brand may not have been treated fairly due to a catalogue of failings in the bank's approach to handling routine complaints.

Press Association

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