Lloyds fined £4.3m over PPI payment delays
Published 19/02/2013 | 11:55
LLOYDS Banking Group has been fined £4.3m (€5m) by the City watchdog after up to 140,000 customers had their payment protection insurance compensation payments delayed.
The customers were not paid redress within 28 days of receiving a decision letter and almost 9,000 had to wait more than six months for their compensation, said the Financial Services Authority (FSA).
The failings relate to Lloyds TSB Bank, Lloyds TSB Scotland and Bank of Scotland, leading to a total fine of £4.3m.