Wednesday 18 October 2017

Energy firm E.ON in £12m payout to mis-sold customers

The energy supplier is to pay £12 million to vulnerable customers as part of a redress package after an Ofgem investigation found the company broke energy sales rules
The energy supplier is to pay £12 million to vulnerable customers as part of a redress package after an Ofgem investigation found the company broke energy sales rules

Energy supplier E.ON is to pay a record £12m to vulnerable customers after an investigation found it broke energy sales rules over a three-year period.

Regulator Ofgem said the redress package reflects the harm caused by E.ON's extensive poor sales practices between June 2010 and December 2013. Given the large number of contracts signed in this period Ofgem said it was likely a large number of customers were mis-sold to by E.ON.

Ofgem said that E.ON failed to properly train and monitor its staff and those it employed through third party telesales agencies, leading to incorrect information being provided to customers on the doorstep and over the phone.

Press Association

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