Friday 19 December 2014

Vodafone confirms availability of fixed price promise for customers

Published 12/05/2014 | 17:05

Vodafone Ireland clarified its billing status for its 2.15 million mobile phone customers
Vodafone Ireland clarified its billing status for its 2.15 million mobile phone customers

Vodafone, Ireland's largest mobile phone provider, has said a fixed price promise has always been in place for customers here.

The UK branch of the firm is offering the same deal to its pay monthly bill payers who could have faced increases in tariffs mid way through a 12 or 24 month contract.

Vodafone Ireland clarified its billing status for its 2.15 million mobile phone customers.

“In relation to the new change in the UK market, regarding all pay monthly customers not having to pay any increases in their monthly line rental mid contract, this new change is not relevant to the Irish market as Vodafone currently honour a fixed price agreement to their customers,” it said in a statement.

 “As in the UK, once a customer signs up to a contract they will not be subject to any price increases within their pay monthly bundle for the duration of that contract.”

Calls to premium rate numbers, non-geographic numbers and calls, texts and data use outside of allowances as set out in a customer's line rental agreement are not included.

Which? Magazine said about 60,000 people joined its campaign against mid contract price increases.

"The pressure is now on EE and O2 who we feel are acting against the spirit of Ofcom's new rules by increasing prices on supposedly fixed contracts," added Richard Lloyd, Which? executive director said

"We hope people choose operators who are playing fair and offering fixed prices that really are fixed for the duration of the contract.

Vodafone is one of the world's largest mobile communications companies with approximately 403 million customers worldwide.

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