Monday 5 December 2016

Vodafone ordered to give customers cancellation information

Published 06/08/2015 | 14:51

A state watchdog said Vodafone was not complying with consumer protection legislation
A state watchdog said Vodafone was not complying with consumer protection legislation

Mobile giant Vodafone has been ordered to tell Irish customers how they can cancel their contracts.

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A state watchdog said the telecoms company was not complying with consumer protection legislation.

In an enforcement order, Vodafone was told to change its website to make sure customers are fully advised on their legal rights to drop their subscription before they make a purchase.

The Competition and Consumer Protection Commission said Vodafone "was not complying with consumer law" over the information that should be provided to customers.

Anyone who bought goods or services online from the company over the last year can get details on how to cancel.

Isolde Goggin, chairwoman of the commission, said: "Customers of Vodafone will in the future be given the correct information as required by law.

"In addition, customers who bought goods or services online from Vodafone in the past 12 months and who now wish to cancel their contract can find details of how to do so in the customer notices section of the Vodafone website."

Earlier this year, compliance notices were issued to eircom, eMobile, Meteor, Three and UPC over consumer protection laws.

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