Tuesday 26 September 2017

Thousands of Vodafone broadband customers hit with outage

Photo: PA
Photo: PA
Adrian Weckler

Adrian Weckler

Thousands of Vodafone broadband customers were hit by an outage in service on Tuesday and Wednesday.

The problem, which affected Vodafone customers using telephone line broadband in Drogheda, Tralee and a number of other towns, is understood to have been the result of technical difficulties between Vodafone and Eir.

Vodafone customers took to social media to complain about the outage, with several requesting compensation for the disrupted services.

“A very small proportion of Vodafone broadband customers experienced some disruption to their service during Tuesday and Wednesday this week,” said a Vodafone spokesman. “The issue has been fully resolved and service restored to all customers. Vodafone apologises to those affected by the service disruption.”

Vodafone is the third largest broadband provider in Ireland behind Eir and Virgin. The majority of its broadband services are delivered over Eir landlines with a small number of fibre broadband services delivered over Siro fibre infrastructure.

Meanwhile, company executives are understood to be confused over the intervention of the Irish Farmers Association in an upcoming tender for rural broadband rollout.

Last week, the IFA endorsed Vodafone rival Eir in the three-way bid for the state contract, which could be worth over €500m.

The IFA has declined to comment on why it endorsed Eir or what the commercial background was to any deal leading to such an endorsement.

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