Google developing smart messaging app
Published 24/12/2015 | 10:01
Google is developing a messaging app that will let users communicate with friends as well as chatbots that will then try to find answers to queries.
Google is building a new mobile-messaging service that will also include chatbots to answer a user's questions.
According to "people familiar with the matter," users will be able to message friends or a chatbot. The chatbot will then scour the Web and other sources for information to answer a question.
Messaging services are among the world’s most popular mobile apps, but Google is yet to get the formula right. Its own messaging services lag far behind the likes of Facebook’s WhatsApp and Messenger offerings.
This new approach would mean that users can get answers to queries from within this messaging app rather than having to consult Google's search engine themselves.
Google is not alone in trying to leverage AI as part of its messaging service. Luka.ai is building a messaging service that also answers questions and performs other tasks, while Facebook has launched M, a digital assistant that purchases items and can make appointments, bookings, and reservations through text.