Sony PlayStation hack: What to do if you’re a customer
Published 27/04/2011 | 15:30
The Sony PlayStation Network security breach may have put your personal details at risk, possibly including your credit card information. Here’s what you should do now.
Sony is warning customers of its PlayStation Network that hackers have obtained the following information from its servers:
Date of birth
PSN login and password
If you are a PSN customer, here’s what you should do now:
1. Change your passwords
Many people use the same password for multiple websites. If you use your PSN password on other sites then it is essential that you change it as soon as possible.
Go to the website concerned then login and look for an option to change your account details. Choose a new, secure password.
2. Contact your bank
Sony says it has no evidence that PSN customers’ payment details have been stolen but it can’t be ruled out. Call your bank and ask them what you should do. Your bank might suggest replacing your card but will probably just keep an eye on your account.
3. Monitor your bank account
Keep a close eye on activity on your bank account over the next few weeks. If you see any payments that you don’t recognise, contact your bank immediately.
4. Look out for fraudulent emails
If the PSN hackers have your email address, one thing they are likely to try is a ‘phishing’ attack - sending an email purporting to be from a bank or ecommerce site asking for your details.
View any such email with suspicion and do not follow links from emails that ask you to provide personal information. If you are particularly concerned then you might want to consider changing your email address.
5. Consider an ID fraud monitoring service
The information that the hackers have stolen from Sony could be enough for identity fraudsters to use to open accounts in your name.
If you’re concerned about this then you could register for an ID fraud monitoring service. These services will look for credit checks against your name, such as those carried out when a credit card account is open or when a loan is made, and will warn you when they occur. Typically, this protection will cost a few euros a month.