Saturday 22 November 2014

Ryanair forced to provide contact details on website

Charlie Weston Personal Finance Editor

Published 30/09/2013 | 18:39

Ryanair has agreed to provide a contact email address
Ryanair has agreed to provide a contact email address

RYANAIR has agreed to provide contact points for its customers on its website.

The move comes after the National Consumer Agency took legal action against the airline.

The low-cost carrier was in breach of legislation for not providing an email address where people with inquiries can get in contact.

Companies providing electronic commerce services must provide consumers with an email address under law, the National Consumer Agency said.

The National Consumer Agency issued Ryanair with a compliance notice, under the Consumer Protection Act 2007, directing that the company provide an email address on its website

Ryanair said it was going to appeal this notice in Swords District Court, and the case was listed for yesterday.

But the airline later told the National Consumer Agency it was withdrawing the appeal. However, the compliance notice stays in place.

Ryanair has now published an email address in the “Contact Us” area on www.ryanair.com/ie.

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