Tuesday 26 September 2017

Row erupts between Xtra-vision and customers over Xbox One sales

Customers will have to buy an additional game in order to receive their console

Xtra-vision in the Castle Street Shopping Centre
Xtra-vision in the Castle Street Shopping Centre
Adrian Weckler

Adrian Weckler

A row has erupted between Xtra-vision and its customers over the retailer's refusal to honour 'pre-orders' for the Xbox One console without additional purchases.

In a move that has incensed some gamers and parents, Xtra-vision has told customers who 'pre-ordered' the Xbox One video game console that they must now buy an additional game - valued at €50 - to receive their game console. The retailer is offering a refund to those who choose not to purchase the additional game.

The Xbox One is sold out with parents unlikely to find alternative sources of supply before Christmas.

The move has led to fury on online forums and social media, including Xtra-vision's Facebook page, which has received dozens of  complaints.

However, the company is sticking to its position, believing that it is not falling foul of consumer law. A spokesman for Xtra-vision said that the firm had no official statement to make on the matter. A spokesman for Microsoft did not return calls on the issue.

The retailer will not apply the same measures to pre-orders of the PlayStation 4, which goes on sale this Friday.

The Xbox One console
The Xbox One console

Xtra-vision staff in some branches told customers today that the move was implemented after pricing difficulties with Microsoft emerged.

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