Tuesday 6 December 2016

PayPal's VP Louise Phelan appointed to board of Voxpro

Published 08/02/2016 | 14:38

Louise Phelan, vice president global operations for PayPal in Europe, the Middle East and Africa at the PayPal operations centre in Dundalk
Louise Phelan, vice president global operations for PayPal in Europe, the Middle East and Africa at the PayPal operations centre in Dundalk

Voxpro, the Irish outsourcing provider, has added the vice president of PayPal’s global operations for Europe, the Middle East and Africa, Louise Phelan, to its board of directors.

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Ms Phelan is one of two appointments to the board with the firm’s managing director, Aidan O’Shea, also being added.

The announcement comes as Voxpro begins its North American expansion this year.

Speaking about her appointment to the board, Ms Phelan, said she has been impressed by the work Voxpro had done in disrupting the outsourcing industry.

“I have admired how Voxpro has completed disrupted the outsourcing industry and adapted it to suit their clients’ business needs and culture. As they continue to innovate and grow, I am excited to be involved in creating an international footprint,” Ms Phelan said.

At PayPal, Ms Phelan leads the Global Operation team in Dublin, Dundalk and Berlin.

Voxpro chief executive, Dan Kiely, praised Ms Phelan’s leadership qualities and the impact she will have from the board.

“As part of our US expansion plans, we are delighted to welcome both Louise and Aidan to the Board of Directors. These appointments will feed into this strategy and allow Voxpro to scale internationally.

“Louise’s senior leadership experience is what sets her apart in informing strategic decisions for scaling businesses. Her talents in growing multinational companies such as PayPal and GE, will assist Voxpro as we face into this dynamic growth period,” Mr Kiely said.

In November Voxpro announced 400 new jobs in Cork, aiming to bring its workforce in  Ireland up to 1,400.

The firm, which provides multilingual customer and technical support to its clients, has grown from strength to strength and now services big tech companies like Google, AirBnB, Nest, and Stripe.

In October Voxpro announced its plans to expand aggressively into North America. It opened a new office complex in Sacramento in California and created 80 new jobs in the process.

That number paled in comparison to the firm’s intention to create a further 700 over the next year and a half.

Voxpro has also been pinpointed as a potential IPO company and its husband and wife co-founders Dan and Linda Kiely, are said to be broadly open to the idea of a flotation - but only after the company grows its revenues to a certain level.

The company has teams dedicated to dealing with specific clients so when an issue arises with a customer their customer care is re-located to the dedicated team at Voxpro.

The founding pair both grew up in Cork and it is understood that they have been courted with offers for their firm believed to be valued in excess of €40m. The Kielys are adamant that they won’t sell however.

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