Vodafone Ireland in €120m business and IT transformation programme
Vodafone Ireland has launched a new business and IT transformation programme which will see it completely transform its IT estate, providing customers with a fully converged product and billing system for the first time.
The new system means that customers will be able to choose to receive a consolidated bill for a more streamlined experience.
Customers will also have more oversight of their own accounts with access through a new online portal, allowing them to decide when, where and how to interact with the business.
They will able to able to shop online, or by phone, and collect the product in any Vodafone store.
The programme will involve Vodafone Ireland decommissioning 52pc of all current IT applications.
To limit interference to customers and staff, the company has said that the new system will be rolled out on a phased basis, with all existing consumer bill-pay customers moving onto the platform by the summer 2017.
They will then be followed by pay-as-you-go customers, after which the system will be rolled out to business customers.
“We know a transformation of this size and scale can be complex. However, as we progress with our phased implementations, our focus will be on ensuring the programme delivers added value benefits to our existing customers, while minimising any interference to service,” Madalina Suceveanu, chief technology officer, at Vodafone Ireland said.