One-third of smartphone users 'never make calls'
Published 26/09/2016 | 02:30
The mobile phone call is headed towards extinction, research suggests, amid a surge in users of all ages using email, video and social media, instead of making a voice call.
One in three respondents in a major survey claimed they had not made any standard voice calls in the past week, suggesting a dramatic shift in the way members of "generation smartphone" communicate.
In 2012, 4pc of Britons said they had not used their mobile phones to make a call. By last year, a quarter said they were not making calls, while this year the figure was 31pc.
Smartphone addiction is on the rise, however, with email, video calls and social network usage surging.
Deloitte, the business advisory firm, estimates millions of people are disrupting their sleep patterns by checking for messages in the middle of the night - and often replying.
The sixth annual Mobile Consumer Survey examining the mobile usage habits of more than 4,000 people in Britain shows addiction is rising.
More than 80pc of users said they have a smartphone and one in 10 of them instinctively reach for their phone as soon as they wake up. A third reach for their phones within five minutes of waking. The majority are checking texts and emails.
In 2014, 48pc used email. This year that figure is 71pc.
The study said: "Email's appeal lies in its universality: every smartphone includes an email app. The email format has changed little over the last few years, yet it remains a simple and useful way to send and receive communication quickly."
The research also reveals smartphone usage is affecting social behaviour, with a third of 18-24 year-olds using their devices "always" or "very often" when meeting friends, shopping or watching TV.
A third of that group also noted that their excessive use of smartphones had caused arguments with their partners. (©Daily Telegraph, London)