Saturday 24 September 2016

iOS 10: Apple's new software update causes major 'bricking' problems for iPhone and iPad users

Adam Boult

Published 14/09/2016 | 08:52

iOS 10 features lock screen widgets and no
iOS 10 features lock screen widgets and no "Swipe to unlock" Credit: Apple

Apple's "biggest iOS release ever" got off to a rough start on Tuesday night with social media filled with complaints from users attempting to install the upgrade.

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The company launched its iOS 10 and macOS Sierra to the public at 6pm UK time and it didn't take long for people to run into difficulty.

Many iPhone and iPad users reported error messages  and complained of "bricking" - a term used to describe devices rendered unusable due to a software or hardware fault.

The problem seemed to mostly affect those downloading the update over the air. After downloading the iOS 10 update, the smartphones or iPads shut down to install the software. Then, rather than the device automatically turning back on with iOS 10 installed, a screen appeared prompting users to plug their handsets into a computer, rendering the phone useless until they did so.

Apple Support has been reminding users to back up their phones before attempting to upgrade, and recommending they download the software over iTunes.

"We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability," Apple said in a statement. "The problem was quickly resolved and we apologise to those customers."

Notifications, news and widgets automatically light up on the lock screen in iOS 10
Notifications, news and widgets automatically light up on the lock screen in iOS 10

It is not the first time Apple has had teething problems in rolling out major updates.

When users tried to update to iOS 5 in 2011, high demand appeared to be behind users getting multiple error messages when trying to update. In February this year, Apple faced criticism after an update started bricking devices if they had been repaired by a third party.

Adrian Weckler drops the iPhone 7 into a pint of stout for the test
Adrian Weckler drops the iPhone 7 into a pint of stout for the test

 

How to upgrade to iOS 10

The new software iOS 10 is available to download via iTunes or over the air, and will ship with the iPhone 7 and 7 Plus from September 16.

To upgrade go to Settings -> General -> Software Update on your iPhone or iPad.

Apple recommends users back up their devices before installing the update. You can do this with iCloud or by connecting it to a computer.

 

Bricking: What is it and how do I fix it?

Many users who downloading the software update over wi-fi found their phones becoming completely useless.

After installing the software, instead of their iPhone or iPad automatically turning back on with iOS 10 installed, a screen appeared prompting users to plug their handsets into a computer, rendering the phone unusable.

Apple Support has been reminding users to back up their phones before attempting to upgrade, and recommending they download the software over iTunes. However it has now been fixed, with phones now updating to iOS 10.0.1 – a minor update that resolves the issue.

 

What to expect

iOS 10, the software for iPhone, iPad and iPod Touch, features a revamped lock screen, including the removal of "Swipe to unlock", customisable widgets, and apps which work inside iMessage.

One of the most exciting additions to iOS is that Apple will finally let users delete default apps - see you later Stocks!

With the new software, your screen will not display a "Swipe to unlock" feature. Instead, users will have to press the home button.

Another key feature of iOS 10 that has long been available on Android is customisable widgets - extra information from an app - that can be used to check things such as calendar appointments and weather information when swiping left from the lock screen.

 

At a glance | iOS 10 key features

Siri

Siri got a massive makeover, becoming much smarter. This includes writing your messages, doing image searches and transcribing voicemails.

 

Apple Music

Much simpler and more intuitive. It has brought back useful iTunes features, including Recently Added and Recently Played sections.

And it has added information in Browse and For You that include daily playlists, top charts and radio - a bit like Spotify Discover.

 

HomeKit

The HomeKit app can now be used to control a range of smart home gadgets, from the garage door to dining room light to thermostat.

 

Apple News

Apple is launching a new subscriptions feature so users can read all their subscription media within Apple News.

 

Apple Maps

Redesign makes Maps more proactive - it can check your calendar for places you're meant to be going, and has a better search function for amenities close to you.

Compatible devices

iPhone 7, iPhone 6 and 6 Plus, iPhone 5s, iPhone 5, iPhone 5c, iPad Air 2, iPad Air, iPad 4, iPad mini 3, iPad mini 2, iPod touch sixth-generation onwards

NOT iPhone 4, iPad 2 or 3 and iPad mini

Release date: 13 September 2016

 

Telegraph.co.uk

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