Friday 9 December 2016

Half of Irish broadband customers dissatisfied with speed and service

Published 20/07/2016 | 02:30

Half of Ireland's broadband customers are dissatisfied with their service, a new survey shows. And one third says they're not getting what they paid for.

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A survey of 1,000 broadband subscribers carried out by Switcher.ie claims that only 51pc of Irish broadband customers are satisfied with their broadband speed, while over a third say they are getting a lower speed than what they pay for.

However, two in five Irish broadband subscribers don't know what broadband speed they signed up to while over half have never checked their broadband speed at home.

"Most providers will advertise their maximum available speed, but often people won't achieve this speed," said Eoin Clarke, managing director of Switcher.ie.

"This can be down to things like using wifi rather than plugging into the router, the device they are using, or congestion issues if they're using the internet at peak times."

He said that Irish adults spend an average of 13 hours per week online.

"Good broadband speed is really important," he said. "Broadband speed has a direct impact on our experience of using the internet and is particularly important for ease of surfing, fast downloads, and smooth streaming."

The survey comes after a recent major survey from Vodafone and Amarach Research found that at least one in five Irish homes has no broadband access.

Of those that do, almost half of households outside towns report insufficient speeds to perform ordinary tasks. And one in five say they have to leave home to access the internet.

One in four rural dwellers now say they "would be forced" to move to a city or large town without proper broadband, according to Amarach's research.

Irish Independent

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