Thursday 27 July 2017

Nearly one million Irish people experience problems with online shopping deliveries

12pc of Irish people said they’ve experienced issues in the last year with up to ten of their online deliveries
12pc of Irish people said they’ve experienced issues in the last year with up to ten of their online deliveries

Ellie Donnelly

One in five Irish people are currently experiencing problems with their online shopping deliveries.

This equates to 920,000 people across the country that regularly face delivery issues with their online purchases, according to research from PCA Predict.

Also worrying is that 12pc of Irish people said they’ve experienced issues in the last year with up to ten of their online deliveries.

With 40pc of Irish people shopping online at least once a month, and the digital economy in Ireland worth €12.3bn, the news will be seen as a threat to the digital economy.

“Given Ireland’s position as one of the leading digital economies in the world today, it is worrying to find that one in ten people have had to face up to 10 problem deliveries in the last year alone,” Chris Boaz, of PCA Predict, said.

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The most common delivery issue faced by Irish consumers was that of a parcel arriving late, experienced by 67pc of those surveyed.

Other frustrations included a package being returned to sender because the consumer wasn’t at home at the time of delivery – experienced by one in five consumers, followed by receiving a damaged item, a problem experienced by 18pc of consumers.

Worryingly for retails, 28pc of consumers said that they would hold the retailer solely responsible for delivery issues, while one in four described their online shopping experience as “average”.

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However, three quarters of consumers believe that Eircodes will alleviate the issues they face regarding online deliveries.

“If a retailer is listening to the customer voice, 75pc of Irish consumers have spoken loudly and believe using Eircodes will help with deliveries,” Alan Dignam, commercial director of Eircode said.

It is currently estimated that Irish consumers spend €850k an hour online, making Ireland one of the fastest growing digital economies in the world today.

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