Microsoft offers to fix your PC
New Fix It service aims to fix computer problems automatically and is tailored to individual machines
Published 21/04/2010 | 11:29
Microsoft has launched a new self-repair service for computers. Called Fix It the new product is based on similar features online and in Windows 7, but extends them to all machines from Windows XP upwards.
The software aims to automatically diagnose and then fix common problems, based on Microsoft’s extensive database of the faults that its users have encountered.
It extends the Fix It buttons that are already in extensive use across the support pages on the company’s website to individual PCs.
The programme works by regularly checking software problems, and then comparing them to a list of known fixes.
If solutions become available they are automatically installed. Fix It also tries to work out if any new updates are likely to cause other problems.
Although it does not offer any guarantees, it should mean that a large number of basic computing problems, for both consumers and small businesses, are solved without the active involvement of users.
The development of automated, bespoke solutions for individual computers has long been an aim for large IT firms, and was in part behind their decisions to collect large amounts of data about users’ problems.
Reporting problems to Microsoft, however, has previously primarily only benefited the company’s internal improvements that have led to generalised solutions.