Friday 20 January 2017

Major internet outage across Europe affects Whatsapp, Reddit, Slack and others

Adam Boult

Published 21/06/2016 | 07:52

Amazon was among the companies that suffered
Amazon was among the companies that suffered

If you experienced internet problems yesterday, you weren’t the only one.

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Web users across Europe reported slow internet connections, with some apps and web pages becoming unusable.

WhatsApp, Reddit, Medium, Slack and Trello were among the services affected by the problem, which reports have attributed to a fault with one of web provider TeliaSonera's transatlantic cables linking Europe and the US.

The cable fault is believed to have had a knock-on effect on web hosting firms Cloudflare and Amazon Web Services, leading huge numbers of web users experiencing connection problems.

Amazon issued a statement saying: “Between 5:10am and 6:01sm PDT an external provider outside our network experienced an issue which impacted internet connectivity between some customer networks and the EU-WEST-1 Region.”

"Connectivity to instances and services in the Region was not impacted by the event. The issue is resolved and the service is working normally."

A statement on CloudFlare’s website posted at 12.26 UTC (Co-ordinated Universal Time one hour behind Irish time in summer) said the company was “observing network performance issues in some European locations. We are actively working to reduce or eliminate any impact to Internet users in this region."

An update at 13.08 UTC said: “We have identified an issue with an upstream transit provider and are currently working to mitigate the impact of this now. ”

A fix was implemented at 13.43, and Cloudflare reported that the issue was resolved by 14.22.

Telegraph.co.uk

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