Wednesday 26 October 2016

Faulty data card caused Three network outage for 100,000 customers

Published 24/10/2015 | 14:28

Three Ireland CEO Robert Finnegan
Three Ireland CEO Robert Finnegan

THE Three network suffered intermittent outage this afternoon affecting over 100,000 customers.

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A spokesperson for the company said:

"The issue with intermittent access to voice and data services experienced by roughly 5pc  of our customers for a period this afternoon has been resolved.

"The problem was traced to a faulty data card at one of our data centres which has now been replaced. We would like to thank our customers for their patience and we apologise for inconvenience caused."

Customers flooded the company’s Twitter page with complaints reporting loss of signal throughout the country.

The outage began at around 1pm this afternoon, and was resolved shortly before 5pm.

After its merger with O2, Three Ireland now has approximately two million customers - meaning over 100,000 customers were affected.

Shortly after absorbing O2's customers in April the company's network went down for many of its customers.

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