Friday 21 July 2017

Break-in cripples Vodafone's UK network

Vodafone has 3.2 million UK subscribers. Photo: Getty Images
Vodafone has 3.2 million UK subscribers. Photo: Getty Images

Christopher Williams

An break in overnight at a technical facility has caused major disruption to Vodafone's UK network, with voice, text and mobile internet services all unavailable for many customers this morning.

A spokeswoman said: "We had a break in last night at one of our technical facilities which resulted in damage done to some of our equipment.

"This means that some customers may be experiencing temporary loss of voice, sms and internet services. We are working quickly to restore these and will be back to normal as soon as we can."

Vodafone did not say how many customers it believed the outage affected, but said there was no impact on privacy.

The break-in targeted Vodafone's Basingstoke data centre, a major hub for the network, where it would have had routing equipment worth many millions of pounds. Stolen networking gear is often destined for eastern Europe, via organised crime gangs.

Vodafone reassured customers that the break-in would have no impact on privacy.

Austin Clark, a recruitment consultancy based in Wokingham, Berkshire, was among those annoyed by the outage.

"All of the candidates that I need to speak to re interviews seem to be on Vodafone network which isn't particularly handy, I'll be honest!," said co-owner Stephanie Clark on Twitter.

"It's days like today when you wonder how we ever lived without a mobile phone?"

Another Vodafone user said: "My phone does that looking like it's searching thing and then still says no service. Expecting blood tests results. Damn you #vodafone."

Telegraph.co.uk

Promoted articles

Also in Business