AMAZON has added a warning to the SimCity page in its online store after hundreds of customers complained that the game's servers are overloaded, making it unplayable.
The new SimCity game, which is released in Britain today, cannot be played without a constant internet connection. However, players in the US and other countries where SimCity was released earlier this week have complained that the game's servers are overloaded.
The SimCity page in the US Amazon store now carries an "important note" about the game that reads: "Many customers are having issues connecting to the "SimCity" servers. EA is actively working to resolve these issues, but at this time we do not know when the issue will be fixed."
The SimCity page in the British Amazon store does not carry the warning.
EA, the publisher of the game, said on its website: "Restoring full playability is our highest priority and we greatly appreciate your continued patience."
In an update on Twitter, EA said it was confident that the problems would be fixed by the time British players got their hands on the game. "We're making changes to prevent further issues, and are confident that Origin will be stable for international launches later this week," the company said.
The game has 1,145 ratings on Amazon and 1,025 of those are one star ratings.
One reviewer wrote: "EA had better fix this issue immediately or no one is going to want to buy their products again." Amazon says that 283 reviewers made a similar statement.
Another buyer said: "It's too bad that the game can actually be good, but still be terrible due to stupid decisions like this."
The new SimCity game is the latest in a series that has run for more than 20 years. While it has received generally positive reviews, the decision to require a constant internet connection has been criticised.
Phill Cameron, previewing the game for the Telegraph, said: "The idea is that you’ll depend on other players for certain things, and it will encourage interaction between cities. But with you being able to found multiple cities in a single region yourself, you can cater to those needs yourself, making the requirement understandable, but still unnecessary."
He added: "When players in the US, where the game is already out, have faced disconnects and queues to play the game, it’s not an inconsequential inconvenience."
Critics of EA say are unconvinced by the claim that the always-on internet connection is required to enable cooperation between cities. They believe it is an attempt by EA to prevent players using pirated copies of the game.