Amazon refunds PS3 owners
Published 13/04/2010 | 10:24
A PlayStation 3 owner has received a rebate from Amazon after a software update from Sony prevented users from installing other operating systems on the console.
The customer is reported to have received an £84 refund after complaining to Amazon that Sony's decision to prevent users from installing other software on the console meant the PlayStation 3 was no longer "fit for purpose".
Earlier this month, Sony released a firmware update that meant PS3 consoles would no longer run alternative operating systems, such as Yellow Dog, a version of Linux that was popular with many PlayStation 3 owners who used to software to "hack" their console and provide additional features and functionality.
Under European law, Directive 1999/44/EC, retailers are responsible for ensuring that all products are "fit for the purpose for which the consumer requires them and which was made known to the seller at the time of purchase".
According to technology website PlayStation University, the PS3 owner obtained a partial refund from Amazon, despite his console being out of warranty and Amazon's own 30-day guarantee. The shopper did not have to return his console.
Amazon has refused to comment on the claims, saying only that the firmware update at the centre of the row was undertaken by Sony and "anyone with concerns should contact Sony directly".
Some PlayStation 3 users reported that the firmware update had "bricked" their console, leaving them unable to use it to play games.