Saturday 24 September 2016

Airbnb asks neighbours to report bad behaviour of guests

James Titcomb

Published 14/03/2016 | 12:53

The Airbnb rental property where a decomposing body of a woman was found in the garden, in Palaiseau, south of Paris, France, Monday, Feb. 29, 2016. (AP Photo/Thibault Camus)
The Airbnb rental property where a decomposing body of a woman was found in the garden, in Palaiseau, south of Paris, France, Monday, Feb. 29, 2016. (AP Photo/Thibault Camus)

Airbnb will allow neighbours of rented-out properties to review guests’ behaviour, clamping down on guests who abuse the short-term rental service.

  • Go To

An online feedback form will allow those living close to rented-out properties to comment or complain about noisy "party houses" or disturbing activity, Yasuyuki Tanabe, the head of Airbnb in Japan, said on Monday in Tokyo.

Read more: Airbnb renters find corpse in garden of suburban Paris home

The new feature will be introduced globally next month, he said.

Airbnb, which lets almost anyone rent out a room or their entire property, has become one of the most popular ways to find accommodation, but the service has been hit by unruly tenants, potentially irritating neighbours and making some landlords wary of letting their home.

Read more: Irish Airbnb hosts set for €1.3 million Paddy's Day windfall

Last month, a businessman in Paris found a corpse in his garden after renting his home for the first time, and there have been several examples of renters wrecking properties while holding parties.

Airbnb has had more than 60 million people using the service and over 2 million listings worldwide, has been blamed for raising house prices in some areas and for unfairly competing with the hotel trade by not having to live up to the same standards.

Mr Tanabe said that feedback from neighbours will be reviewed by Airbnb’s customer support team who will take action if needed, but did not say if the comments would be made public or if the identities of the neighbours would be revealed.

“One of the most important issues facing the sharing economy is how the people choosing to take part in it co-exist with those that aren’t,” he said.

Telegraph.co.uk

Read More

Promoted articles

Editors Choice

Also in Business