Airbnb asks neighbours to report bad behaviour of guests
Airbnb will allow neighbours of rented-out properties to review guests’ behaviour, clamping down on guests who abuse the short-term rental service.
An online feedback form will allow those living close to rented-out properties to comment or complain about noisy "party houses" or disturbing activity, Yasuyuki Tanabe, the head of Airbnb in Japan, said on Monday in Tokyo.
The new feature will be introduced globally next month, he said.
Airbnb, which lets almost anyone rent out a room or their entire property, has become one of the most popular ways to find accommodation, but the service has been hit by unruly tenants, potentially irritating neighbours and making some landlords wary of letting their home.
Last month, a businessman in Paris found a corpse in his garden after renting his home for the first time, and there have been several examples of renters wrecking properties while holding parties.
Airbnb has had more than 60 million people using the service and over 2 million listings worldwide, has been blamed for raising house prices in some areas and for unfairly competing with the hotel trade by not having to live up to the same standards.
Mr Tanabe said that feedback from neighbours will be reviewed by Airbnb’s customer support team who will take action if needed, but did not say if the comments would be made public or if the identities of the neighbours would be revealed.
“One of the most important issues facing the sharing economy is how the people choosing to take part in it co-exist with those that aren’t,” he said.