'You have to trust your team is as passionate as you are, and wants to deliver the best...'
Published 30/10/2016 | 02:30
Bharat Sharm, my business partner, and I set up Monsoon Consulting in 2006. We've gone on to become one of Ireland's leading experts in content and ecommerce solutions using Magento and Drupal technology platforms. Our clients include everyone from Woodies, the Football Association of Ireland and Uniphar to UCD and Dun Laoghaire-Rathdown Council.
The two guys who started out in business in 2006 have a very different approach to running and building that business in 2016.
Being flexible and nimble in our approach has helped us navigate the boom of the Celtic Tiger, the downturn, and emergence into a rapidly recovering economy that's beginning to embrace ecommerce. Not being afraid to experiment is essential - small steps, limited try-outs can really deliver. It's certainly better than doing nothing.
Ultimately, we're a people business and that's perhaps our area of biggest learning, from hiring and developing staff to growing relationships with clients. People like to deal with people, not technology. Building and scaling a team in our Dublin office has changed our business model, level of service, and quality of our products.
Relinquishing control and empowering others has helped us grow. With offices in Dublin, London and Jaipur, India, it's not easy initially, but you have to trust your team are as passionate as you and want to deliver the best service. You know what? They do.
For us, continuous improvement never stops. Having an ongoing training and development programme where you're investing in staff for significant business gain, makes sense. We are now building a service design model in the business, which ensures we have client and consultancy points of contact on projects from sales, right through the project phase to support and performance marketing, which will become scalable and repeatable.
Our ambitions are based on what we've achieved and learned to get to this point. We believe we can become one of Europe's largest digital consulting businesses by helping large organisations grow by opening or expanding their content and ecommerce channels.
Stephen Kenealy - Monsoon Consulting
Sunday Indo Business