Wednesday 28 September 2016

It's OK to make mistakes - just don't keep making the same mistakes over and over again

Conal Henry, Chief Executive ENET

Published 31/01/2016 | 02:30

Getting the right people for an organisation is crucial, says enet CEO Conal Henry. Pic Mark Condren
Getting the right people for an organisation is crucial, says enet CEO Conal Henry. Pic Mark Condren

Too many people put an over-inflated emphasis on being able to talk the talk. What I've learned is that being able to deliver, rather than always hyping things up, is far more important.

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You'd be surprised how rare it is for organisations to deliver what they said they would. I've learned that this is the key to building long-term relationships with all stakeholders (customers, colleagues and shareholders). As we say at enet - you should never write a cheque that doesn't cash.

Getting the right people for an organisation is crucial - it's probably the most important thing that any organisation does. That's why for any manager, it's vital that they're as involved in the hiring process as possible, particularly so for key positions.

I am always surprised at how many C-suite executives delegate away control over these important decisions. Even as our business is growing significantly, I still always find a way to be involved in the hiring of new colleagues.

Our business is increasingly about partnerships and picking the right partner is just as important; it's much easier to fix a bad deal with the right partner than to liquidate a good deal with the wrong partner.

Competition is definitely a force for good. Through my various managerial roles in a consumer goods business, a supermarket, a bank, an airline and, latterly, several telecoms businesses, I've seen this first hand.

While the monopolies of old in each of these sectors complain, the new businesses and, more importantly, consumers have benefited. In Irish telecoms, this is definitely the case.

Too many people aren't aware that the key to success is working smarter not harder. Being busy and working hard shouldn't be your objective - it's bad for your health and your career. Everyone should set themselves goals and know what it is they're working towards. So think about focusing on the outcome rather than a series of tasks.

It's important to back yourself and your decisions. If you have confidence in your decisions, that positivity makes it all the easier to sell yourself and your plans to others. Also realise, though, that you won't get them all right, all of the time.

It's OK to make mistakes - just don't keep making the same mistakes over and over.

I think it was Einstein who defined insanity as doing the same thing over and over again and expecting different results. If you get something wrong, change your approach.

Sunday Indo Business

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