Ryanair has announced a number of customer service initiatives to be rolled out across its flights in the coming months, including the availability of low noise, low lights services and a larger luggage allowance.
The “quiet flights”, which will be in operation between 9pm and 8am, will transport passengers with minimal public announcements and dimmed lights to facilitate those who which to sleep while they travel.
The new ‘night flight’ standards for the budget carrier will be in place from November 1 and are part of a series of improvements inspired by customer feedback.
In a move that will be especially welcomed by short-haul passengers, a 2nd small carry-on bag will be allowed on the flight from December 1.
From the start of next month, the “Recaptcha” security code for individual bookings will be removed from the Ryanair.com website.
The airline has advised customers who book directly on the Ryanair.com website that, from November 1 they will be given a 24 hour grace period to correct any ‘minor errors’ made in their original booking.
Boarding card reissue fees and standard airport bag fees are also expected to be cut over the next few months.
Ryanair’s chief Michael O’Leary said: “We hope that our passengers will enjoy these service improvements, while still enjoying Ryanair’s low fares and on-time flights.”
If customers have any other suggestions or feedback they want Ryanair to hear, they have been asked to use the customer feedback service “Tell MOL” on the Ryanair.com website.