Saturday 24 September 2016

Three Ireland to refund overcharged customers

Published 18/08/2016 | 02:30

Three, which took over rival 02 in 2015, has two million customers in this country (Stock picture)
Three, which took over rival 02 in 2015, has two million customers in this country (Stock picture)

Customers over-charged by mobile phone operator Three have been told they will be refunded today. Some 8,000 customers were double charged on Tuesday when they had direct debits processed twice.

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The telecoms company sent text messages to customers saying: "Following yesterday's [Tuesday] technical banking error, you will be refunded by tomorrow morning. Apologies and thanks for your patience."

It is understood the mistake was made by an international bank that sent out a file twice to banks here seeking payments on behalf of Three.

Three, which took over rival 02 in 2015, has two million customers in this country.

The company had said: "Due to a technical error, duplicate direct debit payments were requested from a small number of customers.

"Three is working with its bank to resolve this issue as soon as possible. All impacted customers have been contacted and duplicate direct debits will be refunded accordingly."

Irish Independent

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