The 60-second guide to... getting your Luas refund
Published 24/04/2016 | 02:30
The Luas strike planned for this weekend was thankfully called off last week in order to allow for further talks.
Whether you have sympathy for the drivers or not, their industrial action has been a headache for the travelling public. It also proved expensive for those who have had to fork out for other transport - particularly if they had already paid for a Luas ticket which covered the days of the strike.
You are entitled to a refund for any tickets you had bought to travel on the Luas but which you couldn't use due to the strikes. Here's how to get it.
1 Visit the Luas website (luas.ie) and click on the 'Refund Request' tab.
2 Fill out the form to claim your refund.
If you have a Taxsaver Leapcard, you can fill out the form online. If you have a paper ticket, you must print off a form (which you get online), complete it and send it into Luas - along with a copy of your Luas ticket and your ID. Send the completed form to Luas Customer Care, Luas Depot, Red Cow, Clondalkin, Dublin 22. Mark Freepost on your envelope.
3 Indicate the days you are claiming your refund for. Currently, you can only claim refunds through luas.ie for the strikes on March 27 and 28 and April 2 and 3. You can still get a refund for the February strikes, however, by requesting a February refund form from Luas customer care, which it will send to you by email or post. The phone number for Luas customer care is 1850 300604 or 01 4614910.
4 If you can't apply for a refund online, call Luas customer care to request a refund form. You can also visit the Luas depots in Red Cow or Sandyford and fill out a refund form there.
5 All refunds for paper tickets will be issued by cheque. You should have your cheque within 10 working days. Holders of Taxsaver Leapcards can request a refund by cheque or to their Leapcard.
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