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Tuesday 27 September 2016

The 60-second guide to... getting your Luas refund

Published 24/04/2016 | 02:30

Whether you have sympathy for the drivers or not, their industrial action has been a headache for the travelling public
Whether you have sympathy for the drivers or not, their industrial action has been a headache for the travelling public

The Luas strike planned for this weekend was thankfully called off last week in order to allow for further talks.

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Whether you have sympathy for the drivers or not, their industrial action has been a headache for the travelling public. It also proved expensive for those who have had to fork out for other transport - particularly if they had already paid for a Luas ticket which covered the days of the strike.

You are entitled to a refund for any tickets you had bought to travel on the Luas but which you couldn't use due to the strikes. Here's how to get it.

1 Visit the Luas website (luas.ie) and click on the 'Refund Request' tab.

2 Fill out the form to claim your refund.

If you have a Taxsaver Leapcard, you can fill out the form online. If you have a paper ticket, you must print off a form (which you get online), complete it and send it into Luas - along with a copy of your Luas ticket and your ID. Send the completed form to Luas Customer Care, Luas Depot, Red Cow, Clondalkin, Dublin 22. Mark Freepost on your envelope.

3 Indicate the days you are claiming your refund for. Currently, you can only claim refunds through luas.ie for the strikes on March 27 and 28 and April 2 and 3. You can still get a refund for the February strikes, however, by requesting a February refund form from Luas customer care, which it will send to you by email or post. The phone number for Luas customer care is 1850 300604 or 01 4614910.

4 If you can't apply for a refund online, call Luas customer care to request a refund form. You can also visit the Luas depots in Red Cow or Sandyford and fill out a refund form there.

5 All refunds for paper tickets will be issued by cheque. You should have your cheque within 10 working days. Holders of Taxsaver Leapcards can request a refund by cheque or to their Leapcard.

Sunday Indo Business

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