The 60-second guide to... getting your Lowcostholidays refund
Published 24/07/2016 | 02:30
The collapse of Lowcostholidays has played havoc with the travel plans of many Irish people. However, you may be able to get a refund for any money lost as a result of the failure of the online tour operator.
You can get a full refund if you booked your flights and accommodation with lowcostholidays.ie. Should you have only booked your flights through the company, you can still claim a refund - if the airline has said that you cannot travel on a flight booked through lowcostholidays.ie. You are only entitled to a refund from the Commission for Aviation Regulation (CAR) if your travel was due to commence - or commenced - in the Republic of Ireland.
To claim a refund, fill out a claim form (available on www.aviationreg.ie) and send it to the CAR. Include the necessary documents to support your claim.
You cannot get a refund from the CAR if you only booked accommodation through the company. You may be able to get money back by requesting a chargeback from your credit card company (where it reverses the transaction), or from your travel insurer. Many travel insurers won't cover losses which arise as a result of a tour operator going bust, however.
For example, the third-party insolvency cover provided by Blue Insurance's travel insurance does not cover the insolvency of a travel agent or tour operator, according to Ciaran Mulligan, managing director of Blue Insurance. "It covers the insolvency of car hire companies, coach companies, airlines, hotels and accommodation providers," says Mulligan.
"However, we have agreed with our underwriters that where our clients have attempted to seek reimbursement through the CAR or chargeback from the bank but were unsuccessful, we will review these claims on a case-by-case basis." Your last resort (if you cannot get a refund) is to lodge a claim with the firm's liquidator - though this will take time and may be unfruitful.
Sunday Indo Business