independent

Wednesday 23 April 2014

Thousands overcharged by faulty debit and credit card machines

A problem with point-of-sale terminals supplied by AIB Card Services led to the double charging. Photo: Getty Images

THOUSANDS of shoppers were double-charged this week when they bought goods and services on plastic cards, it emerged today.

A problem with point-of-sale terminals supplied by AIB Card Services led to the double charging.







More than 80,000 transactions were carried out through these terminals on Monday. Any purchases made with Laser cards, debit cards, credit cards and pre-paid cards were affected.







Terminals supplied by AIB Merchant Services (AIBMS) double charged customers and also credited retailers on the double, in error.







AIB Merchant Services (AIBMS) claimed all affected customers will now be refunded.







AIBMS is a joint venture between international electronic commerce and payment services firm First Data Corporation and AIB. First Data processes AIBMS transactions.







AIBMS said it was working to ensure that affected customers are reimbursed promptly and apologised for any inconvenience caused. Refunds are expected to appear on affected customer accounts in days.







“The money will go back in to customers’ accounts automatically but if they want to double check they can contact their branch,” a spokeswoman said.







Customers worried that they have been overcharged can contact 0818724724 or their local AIB branch. Cardholders should contact their issuing bank who will confirm the credit has been posted to their account, the bank said.

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