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Tuesday 25 October 2016

'The coverage was woeful, and I live in Limerick city'

Dermot Clancy

Published 03/02/2016 | 02:30

Dermot Clancy
Dermot Clancy

After switching between different phone providers, Dermot Clancy from Limerick has this week returned to Meteor after experiencing connectivity problems with other networks.

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"I have been with all the phone providers at some stage - Vodafone, 3, Meteor, O2, Virgin Media - and now I'm back with Meteor again," the father-of-two said. "I'm on Meteor bill-pay and my wife Aisling's phone is on the same bill.

"I'm with Virgin Media for broadband and when it changed from UPC, there was an offer to try out a phone package for three months free.

"I said I would try it out because I had been on the 3 network which was poor, but I left Virgin after six weeks, it was so bad. The coverage was woeful, and I live in Limerick city and work in Limerick city centre."

A sous chef at the Limerick Strand Hotel, Mr Clancy would often come out of work and receive voicemails and messages hours later from when they were sent. "I use the internet a lot, I use Dropbox and Google Drive for work and all of my music and photos are on the cloud.

"I'm not a fan of Virgin's customer care, but I'm not a fan of anyone's customer care. It's not seen as a big thing in Ireland but I work as a chef and it's all about keeping customers happy."

Meteor's roaming rates played an important part in the decision to switch for Mr Clancy, whose family goes abroad three or four times a year.

"One time when we were on holidays, my father-in-law, who was with the 3 network, ran up a fortune because he was using his phone for work and it was costing him about €1 for each text that he sent.

"I shop around and look up all contracts, even for bins. I don't get caught up with jargon.

"The package I'm with at the moment is about €30 but I got 20pc off for six months. Meteor has offers like double data where you get 10GB for six months when it is normally 5GB."

Irish Independent

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