Friday 30 September 2016

Frustration for AIB customers as bank hit by new IT problems

Charlie Weston Personal Finance Editor

Published 11/08/2016 | 12:08

(Stock picture)
(Stock picture)

AIB has got most of its electronic services back up and running.

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The bank’s customers had expressed their frustration after the bank suffered a new bout of technical problems.

The technical issue meant online banking was affected, and customers are unable to withdraw money in branches.

But by this afternoon the State-owned bank said most of its electronic services were working again.

A spokeswoman for the bank said: “AIB services are operating as normal with the exception of its mobile banking service.

“We are working to resolve this issue as quickly as possible.”

The bank said customers can use internet banking as an alternative to mobile banking. 

“We apologise for any inconvenience caused,” the bank said.

Earlier in the day the bank experienced technical issues which hit its branch and telephone banking services.

But it insisted that ATMs were working.

Hundreds of customers had been reporting problems accessing the AIB website.

Customers expressed annoyance on social media that the bank’s systems were not working properly.

The latest IT problem comes less than a month since the bank’s internet and tablet banking broke down.

On July 27 last its online services were hit by technical problems.

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