Coldplay fans left fuming as reseller offers tickets for €700
Published 08/10/2016 | 02:30
Frustrated Coldplay fans have cried foul after they failed to get tickets for their Croke Park concert next year - but were informed minutes later they could buy them at inflated prices from a ticket reseller.
Tickets for the Dublin concert sold out in just 30 minutes.
Thousands of fans were left annoyed when they waited patiently online on the Ticketmaster site at 9am to book tickets, but did not manage to get any.
The online tickets were snapped up immediately, and there were long queues outside retail outlets selling tickets too.
Minutes later, however, a message popped up on the Ticketmaster site telling them its reselling company, SeatWave, had tickets for sale.
The original price of tickets was €69.50 for the July concert, as part of the band's 'Head Full Of Dreams' world tour.
But SeatWave was offering tickets for between €200 and €300 just minutes later. Later on, prices soared to €700.
One frustrated fan claimed people were being badly treated by Ticketmaster.
Dubliner Ciarán McGuinness wanted to buy tickets for his fiancée, Audrey Murphy.
"Like thousands of others, I waited in an online queue to purchase tickets for Coldplay next year," he said.
"After waiting in the Ticketmaster queue for approximately 20 minutes I was then informed that there were no tickets left," said Mr McGuinness, whose brother Billy plays in Irish band Aslan.
The Coldplay fan said a message then popped up on the Ticketmaster site suggesting he go to the SeatWave site.
"This is coincidentally a Ticketmaster reselling company, where there were still lots of tickets available but at a much, much higher price," Mr McGuinness added.
The ticket prices on SeatWave are multiples of the original price.
"It's amazing how these tickets were magically available on a Ticketmaster reselling site 20 minutes after the original tickets went on sale and had apparently sold out," the fan said.
But Ticketmaster said it had nothing to do with setting prices on SeatWave. It added that it does not divert any tickets to it.
The Ticketmaster spokesman said Seatwave acts as a platform for individuals to list their unwanted tickets at a price that they choose. It is a Ticketmaster company, but does not sell tickets directly.
Instead, it facilitates the sale of tickets by third-party sellers.
In a statement, it said: "The price is set between the seller and the purchaser.
"Ticketmaster does not put any tickets up on sale through SeatWave and it does not set the price."
Seatwave was introduced in response to market demand for a safe and secure method for the resale of tickets for sold-out events, it said. It offers a 100pc money-back guarantee to the ticket purchaser, the company said.