I started my Christmas shopping early this year and bought a few items from a well known online auction site. When they arrived, one of the items, a DVD for my husband, was badly scratched and does not work.
The seller must have known this when she advertised it for sale. I contacted the seller and advised her I would be returning it to her and I expected a full refund.
However, she is insisting that the item was in perfect condition when she sent it and is refusing to give me my money back.
Can she really do this?
Items sold in an online auction where the seller is another consumer are not covered by any of the distance-selling regulations, so you do not have a cooling-off period or any of the other protections that usually apply if you are buying from a business online.
Auction sites themselves usually take no responsibility for the quality of the items for sale, or the truth or accuracy of the listings so it is worth checking the terms and conditions of the auction website before making a bid.
Some online auction sites and payment service intermediaries have their own mediation process so check with the site you bought from and see if you can make a complaint to them if you cannot resolve the dispute with the seller.
These sites often allow you to review your experience of dealing with the seller.
You could use this as an opportunity to warn other potential buyers of the difficulties you experienced.
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