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Wednesday 26 October 2016

Both Eir and Virgin Media increasing cost of services

Published 22/01/2016 | 13:36

HOUSEHOLDERS are set to have to pay more for telephone calls and broadband services with both Eir and Virgin Media increasing the cost of their services.

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Eir, which used to be called Eircom, is hitting 500,000 residential and business customers with monthly rises.

The higher charges will apply to those on bundles – these are package deals where consumers get phone and broadband, and other services from the same provider.

The cost of the average bundle will rise by €3 a month, which works out at €36 a year, from April.

Virgin customers will see raising monthly costs rise by €5, which works out at €60 a year. The higher prices apply from March.

Customers of both firms have 30 days from the issue of notices to them about the price hikes to change provider or downgrade to a different bundle with their existing provider without being penalised, experts said.

Eir, which was rebranded from being called Eircom, also raised prices this time last year in a move that cost the average family an extra €60 a year.

This time, along with the monthly costs of bundles going up, charges for telephone calls made outside bundle limits will go up.

However, the company insisted that 80pc of its customers on bundles stay within call limits.

Virgin is pushing up prices by around 6pc, a multiple of the overall inflation rate.

The company, which only entered this market three months ago when it rebranded from being called UPC,

A spokeswoman for Virgin said customers with TV and mobile customers will not be hit with a price increase.

“For customers receiving a price change this will be a flat €5 additional on a bundle which includes broadband. Others, such as those with a landline phone service, will get a price increase that will be under €5.”

Virgin said that any customer that is impacted will be written to on an individual basis.

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