Wednesday 26 July 2017

Software company Zendesk to create 300 jobs in Dublin

Staff with Minister Frances Fitzgerald at the Zendesk job announcement
Staff with Minister Frances Fitzgerald at the Zendesk job announcement

Ellie Donnelly

Cloud-based provider of customer service Zendesk is to create 300 jobs in Dublin over the next three to four years.

The roles will be in a number of areas including engineering, developing, sales, legal, and finance.

The move will bring its total headcount in Dublin to in excess of 500 employees.

Founded in a Copenhagen loft by three friends, Zendesk initially had just two members of staff in its Dublin office.

Read more: Turbine technology set to create 50 jobs from river flow

Speaking on Newstalk this morning, Colum Twomey, vice president of product engineering at Zendesk and the company’s first hire in Ireland, said that a challenge for the company is always finding the appropriate skills to fill the roles, however he said that the company had been very successful at finding employees with the right skills in Dublin.

Of their employees in Ireland, around 35pc of staff are people who have moved to Dublin to take up roles in the company, Mr Twomey said.

Mr Twomey highlighted the current housing crisis in the capital, saying that accommodation is becoming more of an issue in the city.

Zendesk, which currently has over 100,000 customers around the world, provides its customers with the ability to put all customer information in one place to ensure that communication between businesses and their customers is efficient, relevant, and personal.

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