Tuesday 26 September 2017

Call centre company to cut 90 jobs in Belfast

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John Mulgrew

CALL centre giant Firstsource is to cut around 90 jobs in Belfast.

The Indian-owned business, which provides outsourcing for companies including Sky, employs around 1,500 people, but posts are set to go in the next few weeks at its site in Belfast city centre.

The firm says the move, which is related to changes to its Sky deal, "will likely impact around 90 employees".

Firstsource employs over 27,000 staff worldwide. More than 1,500 of its global workforce are based in Northern Ireland.

Just last month, Firstsource said it had reached a new 10-year customer service deal with Sky. "Firstsource is fully committed to the Northern Ireland marketplace and is continuing to invest in the region," said a company spokesperson.

"As part of our long standing relationship with Sky, we have been working with them to maximise the customer experience we provide through our service operation in Belfast.

"As a result, we are reducing the scale of operations in our Oyster House centre and this will likely impact around 90 employees."

The company, which is run by global MD and ceo Rajesh Subramaniam, said it will try to "redeploy" staff who are affected to other centres.

The bulk of the firm's workforce in the North is based in Derry, with around 950 workers, while there are around 400 staff working in Belfast.

Irish Independent

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