Thursday 29 September 2016

Vodafone customers 'can exit' contracts

Published 07/08/2015 | 02:30

Vodafone was in breach of consumer law by not informing customers of their right to change their minds about signing up to contracts online within two weeks
Vodafone was in breach of consumer law by not informing customers of their right to change their minds about signing up to contracts online within two weeks

Vodafone customers who signed up for phone contracts and other products or services online over the last 12 months are to be allowed cancel those contracts over the next 14 days, according to a ruling from the Competition and Consumer Protection Commission.

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The regulatory agency made the ruling after finding that Vodafone was in breach of consumer law by not informing customers of their right to change their minds about signing up to contracts online within two weeks.

The move could see thousands of Irish Vodafone customers seek to escape 24-month contracts they signed over the past year to take advantage of subsidised phones. For example, an iPhone 6 costs just €50 with a 24-month contract set at €75 per month.

"Customers who bought goods or services online from Vodafone in the past 12 months and who now wish to cancel their contract can find details of how to do so in the customer notices section of the Vodafone website," said a spokesman for the regulatory authority.

"But customers only have 14 days to do this as Vodafone has now updated its information on its website."

Under EU law, buying something online triggers a 14-day 'cooling period' in which customers are allowed to back out of a purchase or a contract if they change their mind.

Irish Independent

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