Friday 20 October 2017

Vodafone admits and apologises for overcharging Irish customers

Vodafone has around 2.3 million Irish customers across its mobile, broadband and TV offerings. Photo: Bloomberg
Vodafone has around 2.3 million Irish customers across its mobile, broadband and TV offerings. Photo: Bloomberg

Sean Duffy

Vodafone has admitted that the company has overcharged a number of customers in Ireland.

"We are aware of an issue with duplicate credit and debit card payments for some customers caused by a processing error. Customers will be fully refunded over the next few days," Vodafone said in a statement.

"All impacted customers will also receive an SMS with confirmation of their refund. We apologise for any inconvenience caused."

The company has had issues with overcharging in the past: in 2015, the telecom giant was fined €10,000 at Dublin District Court for charging customers too much.

In October of last year, UK regulator Ofcom fined Vodafone a record £4.6m (€5.5m) "for serious and sustained breaches of consumer protection rules".

Vodafone said that under 4pc of its Irish bill pay customers have been overcharged.

The company has around 2.3 million Irish customers across its mobile, broadband and TV offerings.

However, Vodafone said it could not specifically comment on the number of counts that had been affected for "commercial reasons". The company said the overcharging was identified over one monthly billing period and that the money would be repaid in the coming days.

Irish Independent

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